By creating an account or using the Snapback Health patient portal (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and Snapback Health Technologies LLC ("Snapback Health," "we," "us," or "our"). Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
Snapback Health supports orthopedic care before and after procedures and during nonsurgical recovery. Features available to you depend on your clinic, care plan, account permissions, and the services enabled for your account. They may include:
Electronic medical record (EMR) integration: Oracle Health/Cerner and athenahealth integration is planned and is not represented as an active connection by these Terms. Any future connection requires technical implementation, clinic authorization, and the permissions available in that clinic's system. Registration with an EMR vendor alone does not activate data access, automatic enrollment, medication imports, appointment synchronization, or clearance checks. When enabled, imported information may be incomplete or delayed and must be reviewed by the care team.
Snapback provides software and educational support. It does not independently establish a clinician-patient relationship, prescribe treatment, or replace examination or judgment by a licensed clinician. Your treating clinician is responsible for your care. Follow that clinician's individualized instructions when they differ from general app content.
Monitoring and alerts: Data, photos, and messages are not continuously monitored. Review depends on clinic staffing, assigned recipients, enabled channels, and notification settings. Quiet hours may defer notifications until the next configured delivery period. A message labeled urgent, an alert threshold, or an urgent-delivery override does not guarantee immediate delivery, clinician review, acknowledgment, or a response within a particular time. Submission or delivery confirmation is not confirmation that a clinician has reviewed your concern.
AI limitations: AI responses and any AI photo feedback can be inaccurate, incomplete, or inappropriate for your circumstances. Photos and automated analysis cannot reliably rule out infection or other complications. AI output is not a diagnosis, clearance for activity or surgery, or a substitute for clinical assessment. Contact your clinician about worsening symptoms even if the app gives reassuring feedback. These Terms do not assert FDA clearance, approval, or a regulatory exemption for any software function.
Medication and exercise limitations: Reminders and completed-dose entries do not verify that a medication was taken or that a dose is correct. The app does not independently reconcile prescriptions or guarantee detection of interactions or contraindications. Do not start, stop, or change medication or activity restrictions based solely on app content. Confirm discrepancies with your prescriber or pharmacist. Follow your clinician's exercise restrictions and contact the clinic if exercises cause new or worsening symptoms.
The clinical portal is intended for patients invited by participating clinics and for authorized care-team users. Public educational material and demonstrations do not enroll you in clinical care. Provide accurate information, use only your authorized clinic and patient account, and report any incorrect patient or care-plan association.
Adults may create their own accounts. A minor's participation requires the clinic and Snapback to confirm that an appropriate enrollment, consent, and access workflow is available. A clinic code alone does not establish parental consent or authority to access a minor's records. Do not create an independent child account or upload a child's information before that confirmation. For a child under 13, an authorized parent or guardian must manage any permitted enrollment and complete applicable consent and verification requirements before collection. Adolescent consent and confidentiality depend on applicable law; parental access is not automatic in every circumstance.
Caregivers must use a supported, authorized access arrangement rather than another person's credentials. Clinic users must access information only for their assigned duties. Contact john.oshea@snapbackhealth.com for help with guardian or caregiver access.
By separately opting in during signup or in your account settings, you consent to the automated SMS reminders described in that opt-in at the number you provide. SMS consent is optional and is not a condition of receiving care. Provide a number you are authorized to use and tell us if it changes.
We do not share your mobile number with third parties for marketing or promotional purposes under any circumstances.
A complete description of our SMS reminder program, including a visual demonstration of the opt-in flow, is available at snapbackhealth.com/sms-opt-in.
Email and push: Recovery reminders depend on your channel preferences and device permissions. Push notifications may require installing the web app on supported devices. Delivery may be delayed or fail because of connectivity, operating-system settings, quiet hours, or service interruptions. Notification previews can be visible to someone using your device; review your lock-screen settings. Do not send clinical questions by replying to reminder texts unless your clinic explicitly provides that workflow. Provider alert messaging, where enabled, uses its own enrollment and preferences.
Snapback Health acts as a Business Associate under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") to your healthcare provider. We have entered into a Business Associate Agreement with your healthcare provider that governs our handling of your Protected Health Information ("PHI"). Our complete privacy practices are described in our Privacy Policy.
You acknowledge and consent that:
You are responsible for:
You agree not to:
The Snapback Health platform, including its software, design, user interfaces, content, algorithms, trademarks, logos, and all other materials, is owned by Snapback Health Technologies LLC or its respective licensors and is protected by United States and international copyright, trademark, patent, and other intellectual property laws. You may not copy, modify, distribute, sell, license, or create derivative works from our platform without our prior written consent.
You retain ownership of the health information and content you submit through the Service. By submitting content, you grant Snapback Health a non-exclusive, royalty-free license to use, store, process, and display that content solely for the purpose of providing the Service and as described in our Privacy Policy.
We aim to provide a reliable Service, but access and notifications may be interrupted by maintenance, outages, or other technical issues. Keep an alternative way to contact your clinic and manage time-sensitive medications and appointments. We may modify or discontinue features and will provide reasonable advance notice of material changes when practicable, except where immediate action is needed for security, legal compliance, or safety. These provisions do not limit duties that cannot be excluded by law or obligations in an applicable signed clinic agreement.
To the extent permitted by applicable law, Snapback is not liable for indirect, incidental, special, or consequential losses arising from use of the Service. This exclusion does not apply to fraud, willful misconduct, gross negligence, or liabilities that applicable law does not permit us to exclude or limit. Nothing in these Terms waives patient privacy rights, remedies for unlawful disclosures, or other nonwaivable rights.
These patient-facing Terms do not replace or reduce Snapback's obligations under a signed agreement with a clinic. Any allocation of liability between Snapback and a clinic is governed by that agreement and applicable law.
To the extent permitted by applicable law, the Service is provided "as is" and "as available." We do not guarantee uninterrupted access, error-free AI output, detection of complications, a particular clinical outcome, or eligibility for insurance reimbursement. Statutory warranties and rights that cannot lawfully be excluded remain in effect, as do express commitments in applicable signed agreements.
Your clinic may offer remote therapeutic monitoring (RTM) or related clinical services using Snapback. The clinic is responsible for explaining the service, obtaining required consent, determining medical necessity and eligibility, and meeting applicable clinical, documentation, coding, and payer requirements. App use, logged activity, or a time counter alone does not establish that a billable service occurred.
Insurance coverage and reimbursement are not guaranteed. Deductibles, coinsurance, copayments, or other charges may apply to your clinic's services. Ask your clinic and insurer about expected charges before enrollment. These Terms do not authorize an undisclosed patient charge or substitute for required clinical or billing consent. Contact your clinic to discuss stopping monitoring; disabling notifications or deleting the app does not by itself notify the clinic that you wish to end the service.
Patients are not required by these Terms to defend or indemnify Snapback for ordinary use of the Service. Responsibility for intentional unlawful misuse is determined under applicable law.
We reserve the right to suspend or terminate your account at any time for violation of these Terms, at the request of your healthcare provider, or if we determine that continued access would create a risk to other users, our Service, or our legal interests. You may terminate your account at any time by contacting us at john.oshea@snapbackhealth.com. Upon termination, access may end, but your rights to request records and other rights under applicable law remain. Account closure does not automatically delete records that must be retained. We will coordinate record requests and retention with your clinic as described in the Privacy Policy. Sections of these Terms that by their nature should survive termination (including intellectual property, preserved rights, and dispute resolution) shall remain in effect.
We may update these Terms from time to time. We will notify you of material changes by email to your registered address or through a prominent notice in the patient portal at least thirty days before changes take effect. Your continued use of the Service after the effective date of changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and may terminate your account.
These Terms are governed by Arizona law, except where applicable federal law or mandatory protections under another jurisdiction's law control. Subject to those protections, disputes may be brought in state courts in Coconino County, Arizona, or the United States District Court for the District of Arizona, as appropriate. Nothing here prevents a complaint to a regulator or restricts a forum or remedy that applicable law guarantees. Claim deadlines are those provided by applicable law; these Terms do not impose a shorter contractual deadline.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. These Terms, together with the Privacy Policy and any agreements specifically referenced herein, govern your use of the Service. They do not supersede a signed clinic agreement, required clinical consent, or rights and obligations imposed by applicable law. If a signed clinic agreement conflicts with these Terms regarding the clinic's relationship with Snapback, the signed agreement controls that relationship.
If you have questions about these Terms, please contact us: