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AI-powered recovery, built by a PA-C for orthopedic practices

Better outcomes.
Fewer phone calls.
Happier patients.

Snapback Health gives your patients a 24/7 AI recovery assistant, personalized recovery guidance, and intelligent monitoring, so your staff spends less time on the phone and more time on what matters.

Request a demo Patient login →
24/7
AI recovery assistant available to every patient
Same Day
Patient onboarding from invitation to active recovery
275+
Supported orthopedic conditions and procedures
$199
Per provider, per month
See it in action

A guided recovery, start to finish

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A 30-second tour · tap the video to hear it

Comprehensive, growing coverage of orthopedic procedures and diagnoses
Built for independent practices
Your staff is not a call center.
We fix that.

Private orthopedic practices, pain management clinics, and ASCs use Snapback Health to work smarter, not just to check compliance boxes.

📞
Your staff stops being a phone triage service
The most common post-op calls ("Is this normal?", "Can I take ibuprofen with Norco?", "My wound looks different, should I be worried?") are answered instantly by the AI Recovery Assistant 24 hours a day, 7 days a week. Your staff handles the calls that actually need a human.
✓ Evidence-based medication answers: Norco, ibuprofen, Tylenol dosing
✓ Procedure-specific recovery expectations: what's normal vs not
✓ After-hours coverage without on-call nurse costs
📸
Incision concerns seen, not described
Patients send a photo of their incision straight to your team, timestamped and attached to their record. Your staff sees the wound instead of trying to picture it from a phone call, and can decide whether it needs a visit.
✓ CDC NHSN SSI symptom checklist alongside every photo upload
✓ Procedure-specific healing context: TKR vs shoulder vs carpal tunnel
✓ Three-level recommendation: normal, monitor, contact care team
✓ Photos stored and visible in provider dashboard
🗓️
Fewer surgery cancellations
Pre-op cancellations due to missed labs, incomplete clearances, or patient confusion cost your practice thousands per case. Snapback guides patients through every pre-op requirement with reminders and daily checklists.
✓ Procedure-specific pre-op checklists
✓ Daily reminder emails starting 14 days out
✓ NPO, medication hold, and prep instructions
✓ Provider notified if pre-op tasks incomplete
⭐
Higher patient satisfaction scores
Patients who feel supported during recovery leave better reviews, refer more friends, and return for future procedures. Snapback gives them a premium experience that reflects directly on your practice's reputation.
✓ Personalized daily tips by procedure and day
✓ Achievement badges and streak gamification
✓ HCAHPS satisfaction survey built in
✓ 1-year outcome letter patients share with family
📋
Higher protocol compliance
Patients who follow their recovery protocols have better outcomes, fewer complications, and lower readmission rates. Daily reminders, exercise tracking, and medication logging keep patients on track between appointments.
✓ Guided exercise tracker with video instructions
✓ Medication tracking with refill requests
✓ Daily biomarker logging with alert thresholds
✓ 30-day readmission tracking and early intervention
New revenue · Remote Therapeutic Monitoring

Get paid for the monitoring
you’re already doing

RTM (Remote Therapeutic Monitoring) is a Medicare program that reimburses your practice for tracking patients’ recovery between visits. Snapback captures the data automatically, counts the monitoring days, logs your team’s time, and hands you a biller-ready report every month.

1 · Patients engage
Patients log pain, function, and exercise adherence from home. Every active day counts toward a billable monitoring day, with no extra work for your staff.
2 · Snapback tracks it
The platform counts monitoring days, logs treatment-management time, and flags each patient the moment they cross a billing threshold.
3 · You bill Medicare
Export a biller-ready report each month with codes, days, and time already mapped. Your practice bills Medicare. No missed revenue, no guesswork.
Per engaged patient, per month
$40 device supply  +  $54 treatment management
~$94 /mo
Plus a one-time ~$22 setup per patient, and more as management time grows.
CPT 98975 · 98985 · 98977 · 98979 · 98980 · 98981. Figures are 2026 Medicare national averages (non-facility) and vary by locality, MAC, and payer. Your practice bills Medicare; Snapback provides the platform and reporting.

At $199 per provider per month, Snapback combines orthopedic patient education, recovery monitoring, communication tools, and RTM documentation support in one platform. Coverage and reimbursement depend on the patient, service, payer, and clinic workflow.

See how RTM billing works
CMS Mandate, Effective January 1, 2026
Hospital & Medicare billing?
We have that covered too.

Under the CMS TEAM Model, hospitals must collect and report KOOS Jr. and HOOS Jr. for TKA and THA patients. Snapback automates collection, sends reminders, and exports CMS-formatted data in one click, protecting your Medicare reimbursement automatically.

See how Snapback solves this
741
Hospitals mandated by CMS TEAM Model starting January 2026 (Source: CMS)
Sept 30
2026 deadline for mandatory CMS PRO-PM data submissions, the clock is ticking
Platform features
Everything your patients need.
Everything your clinic requires.
📋
Automated PRO Collection
Validated orthopedic patient-reported outcome measures can be scheduled before and after surgery, with email reminders to support completion. Snapback currently supports more than 275 orthopedic conditions and procedures.
🤖
AI Recovery Assistant
24/7 evidence-based AI Recovery Assistant chat powered by Claude AI with real-time PubMed search. Answers medication questions, wound concerns, and recovery questions instantly.
📸
Incision Photo Upload
Patients photograph their incision from home and it goes straight into their record for your care team to review, so healing is visible between visits without an extra clinic trip.
📊
Provider Dashboard
Real-time patient overview with CMS compliance tracking, outcome scores, biomarker trends, wound photo review, and one-click CMS data export.
🚨
Smart Alert System
Automatic email alerts for fever, high pain, wound concerns, SSI symptoms, and 30-day readmissions. Role-based routing to nurses and providers.
🏆
Patient Engagement
Recovery streaks, achievement badges, progress visualization, daily personalized tips, and gamification that keeps patients logging in every single day.
📄
1-Year Outcome Letter
Auto-generates a printable PDF outcome letter after the 1-year survey showing improvement from baseline, CMS Substantial Clinical Benefit status, and recovery summary.
💊
Medication & Exercise Tracking
Full medication tracker with refill requests, exercise tracker with YouTube-guided therapy videos, and biomarker logging for pain, temperature, and glucose.
⭐
HCAHPS Satisfaction Survey
Standardized 7-question patient satisfaction survey that feeds hospital Value-Based Purchasing scores. Exportable for CMS reporting with one click.
How it works
Deploy in hours,
not months

No IT department. No 6-month implementation. No EHR integration required. Your clinic is live the same day you sign up.

1
Clinic setup in 30 minutes
We configure the platform with your clinic name, branding, provider accounts, and procedure protocols. Done the same day.
2
Patients onboard themselves
Send patients a link. They sign up, enter their procedure and surgery date, and the portal personalizes itself automatically. No paper forms.
3
Surveys collect automatically
Procedure-appropriate outcome surveys can be scheduled at clinic-selected time points, with automated email reminders to support completion.
4
Export for CMS in one click
Download your complete KOOS/HOOS dataset including individual question answers, Medicare Beneficiary IDs, and risk variables, formatted for CMS submission.
Snapback Health · Day 14
Good morning, Sarah!
Day 14 of your Total Knee Replacement recovery. You are doing amazing.
Recovery score 78 Good progress
14
Day
7
Streak 🔥
6/8
Water
Today's recovery tip
Work toward 90° of knee bend. Consistent range of motion exercises now prevent stiffness later.

As a provider, I watched patients struggle to understand and remember their care once they left the clinic, and watched practices carry the cost in lost follow-through, call volume, and revenue. Snapback Health is built to close that gap.

John O'Shea, PA-C · Founder, Snapback Health
Simple, transparent pricing
One plan. Everything included.

A one-time $100 setup per provider, then $199 per provider per month, with every current feature included. Optional add-ons such as white-labeling are scoped separately.

Everything included
One simple plan
$100
one-time setup
per provider
+
$199
per provider
per month
Every feature included, no tiers, no per-feature fees. Optional add-ons available.
A flat monthly fee per provider offers predictable budgeting. Pilot scope and any future high-volume usage terms are documented in the clinic's order form.
  • 275+ supported orthopedic conditions and procedures
  • Validated orthopedic patient-reported outcome measures
  • Remote Therapeutic Monitoring (RTM) tools and biller-ready report
  • AI Recovery Assistant chat (24/7)
  • Incision photo upload
  • HCAHPS satisfaction surveys
  • Clinic outcome score dashboard
  • PDF outcome letters
  • Email and SMS reminders
  • CMS CSV export
  • Onboarding assistance and support
  • HIPAA Business Associate Agreement
Request a demo

Optional add-ons

Configure Snapback Health to fit your specific practice and workflow. Pricing on demo call.

Custom clinic branding and white-label
Your clinic logo, colors, and name in patient emails and on the recovery portal. Available as an add-on, we'll scope it on a demo call.
Custom surgeon protocols
Surgeon-specific deviations from standard protocols, brace choice, weight-bearing timeline, return-to-sport criteria. Patients see your surgeon's exact protocol.
Custom clinic videos
Upload your own pre-op education, surgeon introduction, or recovery technique videos. We host and serve them in the patient portal.
Clinic-specific consent forms
Custom RTM consent text and waiver verbiage tailored to your clinic's legal review. Replaces the default platform consent.
Custom EHR data export format
Custom CSV or JSON export structure that matches your EHR's import format. Reduces the manual work of pushing PRO scores back into your EHR.

Ready to protect your
Medicare reimbursement?

Be among the first practices to automate CMS compliance,
engage patients, and improve outcomes, starting today.

Request a free demo
Request a demo
See it in action

We will set up a personalized demo for your practice within 24 hours. No commitment required.

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