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AI-powered recovery — built by a PA-C for orthopedic practices

Better outcomes.
Fewer phone calls.
Happier patients.

Snapback Health gives your patients a 24/7 AI recovery assistant, personalized recovery guidance, and intelligent monitoring — so your staff spends less time on the phone and more time on what matters.

Request a demo Patient login →
24/7
AI recovery assistant available to every patient
Same Day
Patient onboarding from invitation to active recovery
Any
Orthopedic procedure supported
$10
Per patient — everything included
See it in action

A guided recovery, start to finish

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A 30-second tour · tap the video to hear it

Comprehensive, growing coverage of orthopedic procedures and diagnoses
Built for independent practices
Your staff is not a call center.
We fix that.

Private orthopedic practices, pain management clinics, and ASCs use Snapback Health to work smarter — not just to check compliance boxes.

📞
Your staff stops being a phone triage service
The most common post-op calls — "Is this normal?", "Can I take ibuprofen with Norco?", "My wound looks different, should I be worried?" — are answered instantly by the AI Recovery Assistant 24 hours a day, 7 days a week. Your staff handles the calls that actually need a human.
✓ Evidence-based medication answers — Norco, ibuprofen, Tylenol dosing
✓ Procedure-specific recovery expectations — what's normal vs not
✓ After-hours coverage without on-call nurse costs
📸
Wound concern calls resolved remotely
Patients send a photo of their incision. The AI uses CDC NHSN surgical site infection criteria to assess it and flag concerning findings to your team — with a structured report, not a panicked voicemail. Most wound concerns are resolved without a clinic visit.
✓ CDC NHSN SSI criteria built into every assessment
✓ Procedure-specific healing context — TKR vs shoulder vs carpal tunnel
✓ Three-level recommendation — normal, monitor, contact care team
✓ Photos stored and visible in provider dashboard
🗓️
Fewer surgery cancellations
Pre-op cancellations due to missed labs, incomplete clearances, or patient confusion cost your practice thousands per case. Snapback guides patients through every pre-op requirement with reminders and daily checklists.
✓ Procedure-specific pre-op checklists
✓ Daily reminder emails starting 14 days out
✓ NPO, medication hold, and prep instructions
✓ Provider notified if pre-op tasks incomplete
⭐
Higher patient satisfaction scores
Patients who feel supported during recovery leave better reviews, refer more friends, and return for future procedures. Snapback gives them a premium experience that reflects directly on your practice's reputation.
✓ Personalized daily tips by procedure and day
✓ Achievement badges and streak gamification
✓ HCAHPS satisfaction survey built in
✓ 1-year outcome letter patients share with family
📋
Higher protocol compliance
Patients who follow their recovery protocols have better outcomes, fewer complications, and lower readmission rates. Daily reminders, exercise tracking, and medication logging keep patients on track between appointments.
✓ Guided exercise tracker with video instructions
✓ Medication tracking with refill requests
✓ Daily biomarker logging with alert thresholds
✓ 30-day readmission tracking and early intervention
New revenue · Remote Therapeutic Monitoring

Get paid for the monitoring
you’re already doing

RTM (Remote Therapeutic Monitoring) is a Medicare program that reimburses your practice for tracking patients’ recovery between visits. Snapback captures the data automatically, counts the monitoring days, logs your team’s time, and hands you a biller-ready report every month.

1 · Patients engage
Patients log pain, function, and exercise adherence from home. Every active day counts toward a billable monitoring day — with no extra work for your staff.
2 · Snapback tracks it
The platform counts monitoring days, logs treatment-management time, and flags each patient the moment they cross a billing threshold.
3 · You bill Medicare
Export a biller-ready report each month with codes, days, and time already mapped. Your practice bills Medicare — no missed revenue, no guesswork.
Per engaged patient, per month
$40 device supply  +  $54 treatment management
~$94 /mo
Plus a one-time ~$22 setup per patient — and more as management time grows.
CPT 98975 · 98985 · 98977 · 98979 · 98980 · 98981. Figures are 2026 Medicare national averages (non-facility) and vary by locality, MAC, and payer. Your practice bills Medicare; Snapback provides the platform and reporting.

At $10 per active patient per month with no per-episode fees, the platform is built to pay for itself many times over through the RTM revenue it helps you capture.

See how RTM billing works
CMS Mandate — Effective January 1, 2026
Hospital & Medicare billing?
We have that covered too.

Under the CMS TEAM Model, hospitals must collect and report KOOS Jr. and HOOS Jr. for TKA and THA patients. Snapback automates collection, sends reminders, and exports CMS-formatted data in one click — protecting your Medicare reimbursement automatically.

See how Snapback solves this
741
Hospitals mandated by CMS TEAM Model starting January 2026 (Source: CMS)
Sept 30
2026 deadline for mandatory CMS PRO-PM data submissions — the clock is ticking
Platform features
Everything your patients need.
Everything your clinic requires.
📋
Automated PRO Collection
KOOS Jr., HOOS Jr., QuickDASH, and PROMIS Global-10 delivered automatically at every CMS-required time point. Survey reminders sent by email. Supports any orthopedic procedure.
🤖
AI Recovery Assistant
24/7 evidence-based AI Recovery Assistant chat powered by Claude AI with real-time PubMed search. Answers medication questions, wound concerns, and recovery questions instantly.
📸
AI Wound Scanner
Patients upload incision photos for AI-powered observation using CDC NHSN SSI criteria. Flags concerning findings and alerts your care team automatically.
📊
Provider Dashboard
Real-time patient overview with CMS compliance tracking, outcome scores, biomarker trends, wound photo review, and one-click CMS data export.
🚨
Smart Alert System
Automatic email alerts for fever, high pain, wound concerns, SSI symptoms, and 30-day readmissions. Role-based routing to nurses and providers.
🏆
Patient Engagement
Recovery streaks, achievement badges, progress visualization, daily personalized tips, and gamification that keeps patients logging in every single day.
📄
1-Year Outcome Letter
Auto-generates a printable PDF outcome letter after the 1-year survey showing improvement from baseline, CMS Substantial Clinical Benefit status, and recovery summary.
💊
Medication & Exercise Tracking
Full medication tracker with refill requests, exercise tracker with YouTube-guided therapy videos, and biomarker logging for pain, temperature, and glucose.
⭐
HCAHPS Satisfaction Survey
Standardized 7-question patient satisfaction survey that feeds hospital Value-Based Purchasing scores. Exportable for CMS reporting with one click.
How it works
Deploy in hours,
not months

No IT department. No 6-month implementation. No EHR integration required. Your clinic is live the same day you sign up.

1
Clinic setup in 30 minutes
We configure the platform with your clinic name, branding, provider accounts, and procedure protocols. Done the same day.
2
Patients onboard themselves
Send patients a link. They sign up, enter their procedure and surgery date, and the portal personalizes itself automatically. No paper forms.
3
Surveys collect automatically
KOOS Jr. and HOOS Jr. surveys trigger at every CMS-required time point, with automated email reminders so they get completed without staff chasing them down.
4
Export for CMS in one click
Download your complete KOOS/HOOS dataset including individual question answers, Medicare Beneficiary IDs, and risk variables — formatted for CMS submission.
Snapback Health · Day 14
Good morning, Sarah!
Day 14 of your Total Knee Replacement recovery. You are doing amazing.
Recovery score 78 Good progress
14
Day
7
Streak 🔥
6/8
Water
Today's recovery tip
Work toward 90° of knee bend. Consistent range of motion exercises now prevent stiffness later.

As a provider, I watched patients struggle to understand and remember their care once they left the clinic — and watched practices carry the cost in lost follow-through, call volume, and revenue. Snapback Health is built to close that gap.

John O'Shea, PA-C · Founder, Snapback Health
Simple, transparent pricing
One plan. Everything included.

A one-time $50 setup per provider, then $10 per active patient per month — with every feature included. Optional add-ons like white-label are available; we'll scope them on a quick call.

Everything included
One simple plan
$50
one-time setup
per provider
+
$10
per active patient
per month
Every feature included — no tiers, no per-feature fees. Optional add-ons available.
You are only billed for patients who actively use the platform — 2 or more engaged days in a month. Inactive patients are always free. For Medicare patients, that same 2-day threshold is what makes RTM billable to you.
  • All orthopedic procedures and diagnoses
  • All CMS-required patient surveys (PROMs)
  • Remote Therapeutic Monitoring (RTM) tools and biller-ready report
  • AI Recovery Assistant chat (24/7)
  • AI wound scanner
  • HCAHPS satisfaction surveys
  • Clinic outcome score dashboard
  • PDF outcome letters
  • Email and SMS reminders
  • CMS CSV export
  • Onboarding assistance and support
  • HIPAA Business Associate Agreement
Request a demo

Optional add-ons

Configure Snapback Health to fit your specific practice and workflow. Pricing on demo call.

Custom clinic branding and white-label
Your clinic logo, colors, and name in patient emails and on the recovery portal. Available as an add-on — we'll scope it on a demo call.
Custom surgeon protocols
Surgeon-specific deviations from standard protocols — brace choice, weight-bearing timeline, return-to-sport criteria. Patients see your surgeon's exact protocol.
Custom clinic videos
Upload your own pre-op education, surgeon introduction, or recovery technique videos. We host and serve them in the patient portal.
Clinic-specific consent forms
Custom RTM consent text and waiver verbiage tailored to your clinic's legal review. Replaces the default platform consent.
Custom EHR data export format
Custom CSV or JSON export structure that matches your EHR's import format. Reduces the manual work of pushing PRO scores back into your EHR.

Ready to protect your
Medicare reimbursement?

Be among the first practices to automate CMS compliance,
engage patients, and improve outcomes — starting today.

Request a free demo
Request a demo
See it in action

We will set up a personalized demo for your practice within 24 hours. No commitment required.

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